Refund & Cancellations Policy

We strive to meet our commitments in terms of service and in case of failure to do so, we will work with customers on a case-to-case basis to sort the issue.

Our Cancellation Policy:

Customers can cancel the order at any time before the shipment has been handed over to the carrier/customs/airlines which typically is before 8 PM on the same day after making the confirmation/payment.
Once the shipment has been handed over to the carrier/customs/airlines by end of the day, cancellations cannot be entertained.

Our Refund Policy:

Refunds will be entertained only when there is damage to the shipment and/or there are delays in the delivery of the shipment that is within our control.
Refunds for damaged shipments will be entertained if the packing was done by ShipHit without any recommendation to reduce the weight by the customer.
Refunds will not be entertained for fragile/delicate shipments sent through Duty Free/Self mode. We strongly recommend using Express Mode for such items.
Refunds for damage or missing items will be entertained only if reported within 48 hours of receiving the shipment.
No refunds for delays or abandonment due to customs clearance. In case of shipment loss, customers will be refunded logistics cost + either $100 or declared invoice value (whichever is higher).
To assess refund claims, submit these within 3 business days of delivery:
- Clear images of damaged outer packaging.
- Clear images of damaged contents.
- Items claimed must match the packaging list signed during pickup.
Refund amounts are limited to the declared value of the damaged items. Note: declared values may be lower due to import regulations.
Refunds will be issued after verification and confirmation. Refunds are processed via wallet credit or bank transfer within 7 working days.

Our Cancellation Policy:

Customers can cancel the order at any time before the shipment has been handed over to the carrier/customs/airlines which typically is before 8 PM on the same day after making the confirmation/payment.

Once the shipment has been handed over to the carrier/customs/airlines by end of the day, cancellations cannot be entertained.

Our Refund Policy:

Refunds will be entertained only when there is damage to the shipment and/or there are delays in the delivery of the shipment that is within our control.

Refunds for damaged shipments will be entertained if the packing was done by ShipHit without any recommendation to reduce the weight by the customer.

Refunds will not be entertained for fragile/delicate shipments sent through Duty Free/Self mode. We strongly recommend using Express Mode for such items.

Refunds for damage or missing items will be entertained only if reported within 48 hours of receiving the shipment.

No refunds for delays or abandonment due to customs clearance. In case of shipment loss, customers will be refunded logistics cost + either $100 or declared invoice value (whichever is higher).

To assess refund claims, submit these within 3 business days of delivery:

Clear images of damaged outer packaging.
Clear images of damaged contents.
Items claimed must match the packaging list signed during pickup.

Refund amounts are limited to the declared value of the damaged items. Note: declared values may be lower due to import regulations.

Refunds will be issued after verification and confirmation. Refunds are processed via wallet credit or bank transfer within 7 working days.